Emergency Help Desk Established for Keralites Stranded in Nepal Floods

New Delhi, India Aug 26, 2026 ALN: The recent flash floods in Nepal have caused widespread devastation, leading to a significant humanitarian crisis that has particularly affected many tourists, including Keralites. In response to the urgent need for assistance, the government of has established a dedicated help desk under NoRKA-Roots, the field agency of the Department of Non-Resident Keralites Affairs (NoRKA). This initiative aims to provide emergency assistance, services, and crucial information to Keralites stranded in Nepal due to the floods.

The floods, which began around August 26, 2026, have been described as catastrophic, with initial reports indicating that more than 100 lives have been lost. The situation remains dire, as hundreds of tourists, including foreign nationals, have been reported missing. The NoRKA help desk was set up following instructions from the Chief Minister’s Office, highlighting the government's commitment to ensuring the safety and well-being of its citizens abroad.

Individuals seeking assistance can reach out to the NoRKA Global Contact Centre using the toll-free number 1800 425 3939 or the international number +91 88020 12345 for missed calls from abroad. Additionally, a designated officer from the Delhi NRK Development Office has been assigned to oversee and coordinate relief efforts and assistance activities, ensuring that those affected receive timely support.

Indian Embassy Opens Helpline

In parallel, the Indian Embassy in Nepal has also taken proactive measures to assist Indian nationals impacted by the floods. The Embassy is in continuous communication with the Nepali government to facilitate the safe evacuation of Indian citizens in distress and to coordinate ongoing rescue operations. To further support those affected, the Embassy has established special helpline numbers: +977 985 131 6807 and +977 970 910 7500. These helplines are intended to provide immediate assistance and information to Indians caught in the crisis.

The situation is being closely monitored by the government, with Chief Secretary Bishwanath Sinha maintaining communication with the Ministry of External Affairs to ensure that all necessary measures are being taken. Family members of Malayali tourists who are unable to establish contact with their loved ones in Nepal have been advised to inform the Chief Minister’s Office, which is prepared to take appropriate action to assist in these circumstances.

This disaster comes at a time when Nepal is still recovering from previous natural calamities, including the devastating earthquake in 2015. The country's infrastructure, particularly in rural areas, remains vulnerable to extreme weather events, which are becoming increasingly frequent due to climate change. The flash floods have not only impacted the local population but have also raised concerns about the safety of tourists who visit Nepal for its natural beauty and cultural heritage.

Tourism is a significant part of Nepal's economy, and many Keralites travel to the region for trekking, sightseeing, and cultural experiences. The floods pose a dual challenge: the immediate need for rescue and recovery, and the longer-term implications for tourism and local livelihoods. As rescue operations continue, the government and local agencies are likely to face challenges in reaching remote areas that have been cut off due to the floods.

Moreover, the international community is also watching the situation closely, as the response to the floods will reflect on Nepal's preparedness for natural disasters. Humanitarian organizations may soon mobilize resources to assist in recovery efforts, providing food, shelter, and medical aid to those affected. The response to this disaster will require a coordinated effort between local authorities, international agencies, and the Nepalese government to ensure that the needs of both locals and tourists are met effectively.

In summary, the establishment of the NoRKA help desk and the Indian Embassy's helplines represent critical steps in addressing the immediate needs of Keralites and other Indian nationals stranded in Nepal due to the devastating floods. As the situation evolves, ongoing communication and coordination among various agencies will be essential to ensure the safety and well-being of those affected. The implications of these floods extend beyond immediate rescue efforts, touching on broader issues of disaster preparedness, economic impact on tourism, and the resilience of local communities in the face of climate change-induced disasters.